Terms And Conditions

Using the shanghaihighlights.com website indicates that you have read and agree to the following terms and conditions.

Content Overview

• Payment
• Cancellation
• Alteration of Itinerary
• Travel Documentation
• Health Requirements
• Luggage Allowance
• Insurance
• Complaints and Claims
• Communications
• Liability and Responsibility
• Modification or Discontinuance of Service

1. Payment

Shanghai Highlights provides clear details about the expected payment on a booking, including Deposit & Final payment - ways to pay: PayPal, credit cards, Alipay, WeChat Pay, and bank wire transfer.

Deposit & Final payment

A deposit that is equal to 10% of the total tour cost is required at the time of booking with us. The final payment is required 30 days before departure for your tour.

Should the tour be booked within 30 days before departure for your tour, full payment is required.

Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between China Highlights International Travel Service Co., Ltd (Business Certificate Number: L-GX00724) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions, as well as their quotations, itineraries, and other relevant communication from our travel advisors.

Methods of Payment

We are now able to offer 4 methods of Payment:

• 1. Visa or Master Card secure online payment via PayPal
• 2. Visa or Master Card by email
• 3. WeChat Pay or Alipay online
• 4. Wire transfer.

Cash payment and company checks are applicable upon special request, but personal checks cannot be accepted.

Disclaimer of Difference Caused by Exchange Rate

(For clients who make payment by credit card only).

Shanghai Highlights will draw Chinese currency (CNY) from your credit card. The Credit Card Company or Bank will convert this amount to the currency of your credit card account.

Shanghai Highlights converts Chinese currency to US Dollars at a rate of CN700 = US$100 for our quotations, but must charge your credit card in CNY (Note: Shanghai Highlights will apply the latest exchange rate, which may differ from the one shown above.). Banks and credit card companies must then buy Chinese currency at their local rate to make the payment. The rate may be more or less than our rate. Banks and credit card companies may also make a service charge for the transaction. For these reasons, what appears on your bank statement may be more (or even less) than what you were expecting.

2. Cancellation

We deeply regret to learn of your decision to cancel your trip. We understand that various circumstances can lead to such a choice.

Please note the following cancellation penalties, which are determined based on the number of days between the date we receive your written cancellation notice and your scheduled departure date.

Cancellation Policy for Multiple City Tours (including Yangtze River Cruises)

• Cancellation 21 or more days before departure – You are eligible for a 100% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail, as well as fees charged by PayPal or banks (if applicable).
• Cancellation 15 to 20 days before departure – You are eligible for a 70% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail services, as well as fees charged by PayPal or banks (if applicable).
• Cancellation 8 to 14 days before departure – You are eligible for a 50% refund of the amount paid, excluding any incurred expenses, such as the full cost of the Yangtze River Cruise (if applicable), penalties imposed by hotels, airlines, and rail services, as well as fees charged by PayPal or banks (if applicable).
• Cancellation 0 to 7 days before departure – No refund will be provided.
• In the event of a no-show, 100% of the tour price will be charged.

Furthermore, we are unable to offer refunds for any unused services once the trip has commenced, regardless of the reason, including your unwillingness or inability to participate, early departure, late arrival, or missed tour days.

Cancellation Policy for Single City Tours

• Cancellations made 14 or more days before departure: 100% refund of all payments.
• Cancellations made 7 to 13 days before departure: 90% refund of all payments.
• Cancellations made 3 to 6 days before departure: 50% refund of all payments.
• Cancellations made 2 days or less before departure: No refund.
• No-shows will be charged 100% of the tour price.

We cannot provide refunds for unused services after the trip has commenced, regardless of your unwillingness or inability to participate, early departure, late arrival, or missed days on the tour.

Special Notes:

The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask your travel advisor regarding the cancellation policy for a group of over 10 people.

Cancellation Policy for China Train Booking

China Railway’s cancellation policies vary for China Mainland trains and Mainland-Hong Kong trains. Once the tickets are issued, we need to retain USD 6 per ticket as a service fee.

Trains inside the China Mainland:

• Cancellation is free if you cancel the tickets more than 8 days before the departure date, allowing for a full refund of the ticket price.
• China Railway will charge 5% of the ticket price if you cancel the tickets between 49 hours and 8 days before the departure date. We will refund 95% of the ticket price.
• China Railway will charge 10% of the ticket price if you cancel the tickets between 24 hours and 48 hours before the departure date. We will refund 90% of the ticket price.
• China Railway will charge 20% of the ticket price if you cancel the tickets less than 24 hours before the departure date. We will refund 80% of the ticket price.

Trains between Hong Kong and the China Mainland:

• China Railway will charge 5% of the ticket price if you cancel the tickets 8 days or longer before the departure date. We will refund 95% of the ticket price.
• China Railway will charge 30% of the ticket price if you cancel the tickets between 49 hours and 7 days before the departure date. We will refund 70% of the ticket price.
• China Railway will charge 50% of the ticket price if you cancel the tickets less than 48 hours before the departure date. We will refund 50% of the ticket price.

Cancellation Policy for Attractions/Show Ticket Booking

If a confirmed ticket is non-transferable and non-refundable, even in cases of inclement weather.

3. Alteration of Itinerary

1. Shanghai Highlights provides you with tailor-made itineraries. Occasionally, these can be adjusted to meet your demands. We can adjust your itinerary for free if you change to alternatives of equal standard and quality. 

2. Please note that otherwise, any extra payments caused by your changes will be added, including extra fares and ticket prices.

3. If you want to make a big change in your itinerary involving train or air tickets, you should first discuss it with your travel advisor. Any additional fees will depend on the dates you are traveling.

4. Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Shanghai Highlights accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

After receiving your payment, we’ll send a link for you to fill in your passport. YOU MUST CHECK the passport information you supply and make sure it is correct. Otherwise, you may not be issued your tickets and may incur extra fees. In that case, you will be solely responsible.

5. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a requirement because of the possible effects that the very high altitude may have on certain people.

6. Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

7. Insurance

Shanghai Highlights' tour packages include Tourist Accident/Casualty Insurance up to a maximum of $30,000 per adult, provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from your country of origin.

Insurance provided by Shanghai Highlights is not applicable where only tickets or hotel bookings are purchased through Shanghai Highlights.

8. Complaints and Claims

Should you feel unsatisfied with any service Shanghai Highlights has provided, please notify your 7x24 hours available travel advisor or Shanghai Highlights Customer Care service to avoid the potential for similar problems happening again during your trip.

• Phone: +86 0773 2865632
• Mobile: +86 13557335293
• Email: service@chinatravel.com

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Shanghai Highlights will not be liable for any claims made later than 15 days after the completion of your tour.

9. Communications

You can contact Shanghai Highlights via the web form from shanghaihighlights.com, email, fax, or phone. If for any reason, you fail to receive any reply from Shanghai Highlights in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Shanghai Highlights customer service center at service@chinatravel.com to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions. Contact Us Form

10. Liability & Responsibility

Shanghai Highlights provides tour information and China tour bookings. Shanghai Highlights publishes travel information and services gathered from the selected quality hotels, air ticket agencies, and tour companies & operators. Shanghai Highlights will not be responsible for errors, omissions, or inaccuracies in information provided by third-party providers.

Shanghai Highlights shall not be responsible for any wrongful or negligent, or fraudulent omissions, changes of itinerary, cancellation, or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Shanghai Highlights.

Shanghai Highlights shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Shanghai Highlights's control. Neither Shanghai Highlights nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

Shanghai Highlights is not responsible for a client's failure to comply with customs regulations.

Shanghai Highlights is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Shanghai Highlights reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Shanghai Highlights has cancelled any tour prior to the commencement of the tour, Shanghai Highlights is liable for a full refund of the money received from the client.

Many of the Shanghai Highlights tour packages include activities that require care and attention. Such activities include boarding and going ashore from boats, climbing hills, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives, but all activities are undertaken at your own risk. Shanghai Highlights, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Shanghai Highlights reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.

11. Modification or Discontinuance of Service

Shanghai Highlights reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior that is obscene, racially offensive, or of a sexual nature.